Privacy policy
Privacy policy（隐私条款）
Privacy Policy for Pingxiang Tuoping Technology Co., Ltd
1. Introduction
This Privacy Policy ("Policy") explains how Pingxiang Tuoping Technology Co., Ltd ("we", "us", or "our") collects, uses, stores, processes, and protects the personal information you ("you" or "user") provide when accessing or using our website (the "tuopin.online"). By accessing or using the Website, you acknowledge that you have read, understood, and agree to the terms of this Policy. We comply with international data protection regulations, to safeguard your privacy rights.
2. Information We Collect
2.1 Personal Identifiable Information (PII)
- Contact details: Name, email address, phone number, shipping/billing address, and company name (if applicable).
- Account information: Username, password (encrypted), and account registration details.
- Payment information: Credit/debit card details, PayPal or other payment method identifiers (processed via third-party payment gateways; we do not store full payment card data).
2.2 Non-Personal Information
- Technical data: IP address, browser type and version, operating system, device information, access times, and pages visited on the Website.
- Usage data: Purchase history, browsing behavior, product views, search queries, and interaction with Website features (e.g., clicks, downloads).
- Cookies and tracking technologies: We use cookies, web beacons, and similar tools to collect non-personal information (see Section 6 for details).
2.3 Information from Third Parties
- Payment processors: Transaction details from third-party payment providers (e.g., Stripe, PayPal) to complete orders.
- Shipping partners: Address verification and delivery status data from logistics providers (e.g., DHL, FedEx).
- Social media platforms: Information you choose to share when logging in via social media (e.g., Facebook, LinkedIn) or interacting with our social media widgets.
3. Purpose of Collecting Information
We collect and use your information solely for the following legitimate purposes:
- Process and fulfill your orders: Verify your identity, process payments, arrange shipping, and send order confirmations/tracking updates.
- Provide customer support: Respond to your inquiries, resolve issues, and offer after-sales service.
- Improve the Website: Analyze usage patterns to optimize design, functionality, and user experience.
- Send marketing communications: Share product updates, promotions, and relevant offers (only if you have opted in; you can unsubscribe at any time).
- Ensure security: Detect and prevent fraud, unauthorized access, and other illegal activities.
- Comply with legal obligations: Fulfill tax, customs, and regulatory requirements for international trade.
4. How We Share Your Information
We will not sell, rent, or lease your personal information to third parties without your explicit consent, except in the following circumstances:
- Third-party service providers: We share information with trusted partners who assist in operating the Website, processing payments, delivering orders, or providing marketing services (e.g., payment gateways, shipping companies, email marketing platforms). These partners are bound by confidentiality agreements and only use your information to perform assigned tasks.
- Legal requirements: We may disclose information if required by law, court order, or government regulation, or to protect our legal rights, property, or the safety of users and the public.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity (we will notify you of such a transfer via email or Website notice).
5. Data Storage and Security
5.1 Storage
- Your personal information is stored on secure servers located in Country/Region or with trusted third-party cloud service providers (e.g., AWS, Google Cloud) that comply with international data protection standards.
- We retain your information only for as long as necessary to fulfill the purposes stated in this Policy or as required by law. After that, we securely delete or anonymize the data.
5.2 Security Measures
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction:
- Encryption: Data transmission (via SSL/TLS) and storage (at-rest encryption) for sensitive information.
- Access controls: Restricted access to personal data based on job roles and permissions.
- Regular audits: Security assessments and updates to prevent vulnerabilities.
- Employee training: Staff training on data protection best practices and confidentiality.
6. Cookies and Tracking Technologies
6.1 Types of Cookies
- Essential cookies: Necessary for the Website to function (e.g., remembering your cart items, login status).
- Analytical cookies: Used to analyze Website usage (e.g., Google Analytics) to improve performance.
- Marketing cookies: Used to deliver personalized ads (e.g., Facebook Pixel) based on your browsing behavior.
6.2 Cookie Consent
- When you first visit the Website, we will ask for your consent to use non-essential cookies. You can manage or withdraw your consent at any time via the "Cookie Settings" on the Website.
- Disabling non-essential cookies may affect certain Website features (e.g., personalized recommendations, saved preferences).
7. Your Data Protection Rights
Depending on your jurisdiction, you have the following rights regarding your personal information:
- Right to access: Request a copy of the personal information we hold about you.
- Right to correction: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your data (subject to legal obligations).
- Right to restriction: Request restriction of processing in specific circumstances (e.g., if data accuracy is disputed).
- Right to data portability: Request transfer of your data to another organization in a structured, machine-readable format.
- Right to object: Object to processing for marketing purposes or based on legitimate interests.
- Right to withdraw consent: Withdraw consent for marketing communications at any time (via the "unsubscribe" link in emails or by contacting us).
To exercise these rights, please contact us using the details in Section 10. We will respond to your request within 30 days and may ask for verification to protect your data.
8. Children’s Privacy
Our Website is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will immediately delete the data. Parents or guardians who believe their child has provided information to us may contact us to request deletion.
9. Third-Party Links
The Website may contain links to third-party websites (e.g., supplier sites, social media). This Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Policy from time to time to reflect legal changes, Website updates, or business practices. We will notify you of material changes via:
- A prominent notice on the Website homepage.
- An email to your registered email address (if you have an account).
- The "Last Updated" date at the top of this Policy.
Your continued use of the Website after the update date constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
- Email: 15678981705@163.com
- Phone: 008615678981705
- Address: Building 2, No. 8 Zhongfei Road, Pingxiang Industrial Park, Xiashi Town, Pingxiang City
2025年11月6日星期四