Shipping Policy

1. Introduction

This Shipping Policy applies to all orders placed through the “tuopin.online” and outlines details of order processing, shipping methods, delivery timelines, costs, and related requirements. By placing an order on our Website, you acknowledge and agree to the terms below.

2. Order Processing Time

- All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays and weekends). Processing time does not include shipping or delivery days.

- Customized, pre-ordered, or bulk items may require additional processing time (3–7 business days), which will be clearly indicated on the product detail page before purchase.

- We reserve the right to delay processing if additional verification (e.g., address confirmation, payment validation) is needed, and will notify you promptly via email in such cases.

3. Shipping Destinations & Methods

3.1 Eligible Destinations

We currently offer shipping to the following regions (update based on your business scope):

- International: VN，Canada, the United Kingdom, Australia, and major countries in the European Union (customs duties/taxes apply; see Section 5 for details).

3.2 Available Shipping Methods

Shipping Method Delivery Timeline (After Processing) Applicable Regions

Standard Shipping Domestic: 3–5 business days; International: 7–14 business days All eligible destinations

Expedited Shipping Domestic: 1–2 business days; International: 3–5 business days Domestic (all states); Selected international countries

Express Shipping Domestic: Next business day (for orders placed before 12:00 PM local time); International: 2–3 business days Major domestic cities; Key international cities (e.g., London, Toronto)

4. Shipping Costs

- Shipping costs are calculated automatically at checkout based on order weight, destination, and selected shipping method.

- VN Free Shipping: Orders with a subtotal of $1 or more qualify for free Standard Shipping (excludes oversized items, e.g., furniture, large appliances).

- International Shipping Fees: Fees include basic shipping only; customs duties, taxes, or brokerage fees are not covered (see Section 5).

- Oversized/Heavy Items: Additional shipping surcharges ($15–$50, depending on weight) apply to items exceeding 30 lbs or 36 inches in length; this will be displayed at checkout.

5. International Shipping & Customs

- For international orders: You (the customer) are responsible for all customs duties, import taxes, and brokerage fees imposed by your country’s customs authorities. These fees are collected by the shipping carrier upon delivery, not by our Website.

- We are required to declare the full value of your order on customs forms; we cannot mark orders as “gifts” or understate values to avoid customs fees.

- Delays may occur due to customs inspection (typically 1–3 business days); we are not liable for delays caused by customs processes.

6. Order Tracking

- Once your order is shipped, we will send a confirmation email with a unique tracking number and a link to the carrier’s website (e.g., EMS,USPS, UPS, DHL) where you can monitor delivery status.

- Tracking information may take 24–48 hours to update after your order is shipped (due to carrier processing delays).

7. Shipping Issues & Exceptions

- Undeliverable Orders: If an order is returned to us due to an incorrect/insufficient address, expired delivery attempts, or refusal to accept, we will notify you via email. You may choose to: (1) pay a re-shipping fee for redelivery, or (2) receive a refund (excluding original shipping costs).

- Lost/Damaged Shipments: Report lost or damaged items within 7 days of the estimated delivery date via our Website’s “Contact Us” page or email. We will investigate with the carrier (3–5 business days) and offer a replacement, full refund, or store credit once the issue is confirmed.

- Force Majeure: We are not liable for shipping delays caused by unforeseen events (e.g., natural disasters, carrier strikes, customs disruptions) and will notify you of such delays as soon as possible.

8. Contact Us

For questions about shipping, order status, or related issues, contact our support team:

- Email: [shipping.15678981705@163.com]

- Phone: [008615678981705] (Available Monday–Friday, 9:00 AM–5:00 PM [Your Time Zone])

- Live Chat: Accessible via the Website’s bottom-right corner (same hours as phone support)

9. Policy Updates

Last Updated: [2025年11月6日星期四]